Federal Ministry of Justice and Consumer Protection


G20 Consumer Summit
Building a digital world that consumers can trust

About G20 Consumer Summit

In 2017, Germany has the honour of holding the G20 Presidency. As a group of the world's leading industrialised and emerging economies, the G20 epitomises globalisation as it is lived and breathed. Together, the group represents almost two thirds of the Earth's population, over four fifths of global GDP and three quarters of world trade.

Germany has chosen "Shaping an interconnected world" as the slogan of its G20 Presidency. Its agenda is based on three pillars: Building resilience – improving sustainability – assuming responsibility. The aim of improving sustainability for the future includes making the most of the opportunities provided by digital technologies. Digitalisation is without a doubt one of the central drivers of economic growth and social development.

In aiming to unlock the full potential offered by the digital revolution, consumer confidence is key. At the same time, fundamental principles such as the free flow of information, privacy, data protection and data security are of paramount importance. This is why the G20 is dedicated to coordinating a global framework for the use of digital technologies.

For the first time ever, this year's G20 Presidency will include a G20 Consumer Summit. The G20 Consumer Summit – entitled "Building a digital world consumers can trust" – will be held on 15 March 2017, World Consumer Rights Day, in Berlin. It will be jointly organised by the Federal Ministry of Justice and Consumer Protection (BMJV), the Federation of German Consumer Organisations (vzbv) and Consumers International (CI). The Summit will be attended by representatives of government, international organisations, consumer associations, industry and academia, bringing together around 300 participants — many of whom are leaders in their ministry, organisation or field.

Dienstag, 14. März 2017 / Tuesday, 14 March 2017
Vorabendempfang / Evening Reception

G20 Consumer Summit
Input and output

Studie "Indikatoren für Verbraucherschutz und Empowerment in der digitalen Welt" und Empfehlungen aus der Verbraucherbewegung
Study “Indicators of consumer protection and empowerment in the digital world” and Recommendations from the consumer movement

Mittwoch 15. März 2017 / Wednesday, 15 March 2017
Konferenz / Conference

Begrüßung und Keynotes
Welcome and keynotes

Ergebnisse neuer internationaler Forschung
Results from new international research

Keynote speech

Antworten von G20-Regierungen und Führungskräften der Zivilgesellschaft
Responses from G20 governments and leaders of civil society

Experten Panel 1: Zugang und Inklusion
Expert Panel 1: Access and Inclusion

Experten Panel 2: Verbraucherdaten
Expert Panel 2: Consumer data

Experten Panel 3: Online-Sicherheit
Expert Panel 3: Online security

Experten Panel 4: E-Commerce und Online-Dienste
Expert Panel 4: E-commerce and online services

Experten Panel 5: Rechtlicher Rahmen
Expert Panel 5: Legal frameworks